Refund policy

Return & Refund Policy – Luxe Glow Bazaar

At Luxe Glow, we strive to provide our customers with high-quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, we’re here to help.

Returns

We accept returns on most products within 7 days of delivery, provided that:

• The item is unused, unopened, and in its original packaging
• The product is in the same condition as received
• A valid proof of purchase is provided

Non-Returnable Items (Hygiene & Safety Reasons)

Due to the personal and intimate nature of certain products, we do not accept returns or exchanges on the following categories:

• Personal wellness and intimate products
• Items that have been opened, used, or tampered with
• Any product marked as “non-returnable” on the product page

This policy ensures the safety, hygiene, and well-being of all our customers.

Damaged, Defective, or Incorrect Products

If you receive a product that is:

• Damaged
• Defective
• Incorrect (wrong item delivered)

Please contact us within 48 hours of delivery at luxeglowshopify@gmail.com with:

• Your order details
• Clear photos/videos of the issue

Once verified, we will:

• Offer a replacement, or
• Issue a refund to your original payment method

Refunds

• Approved refunds will be processed within 5–7 business days
• Shipping charges are non-refundable

Order Issues

• Orders that fail due to incorrect address or refusal to accept delivery will not be eligible for a refund
• Customers are responsible for providing accurate shipping details

Need Help?

If you have any questions before placing your order, feel free to contact us at:
📧 luxeglowshopify@gmail.com